TouchRight ↔ Reapit integration

Context

Outline the systems involved and what the integration enabled.

Problem

What manual work or business risk existed before the integration?

My role (Lead)

• Designed the integration approach and failure handling
• Implemented webhook processing and API interactions
• Worked with external parties to resolve payload/contract issues
• Ensured the solution was operable (logging, monitoring, supportability)

Approach

• Webhook ingestion and verification
• Data mapping and idempotency strategy
• Operational tooling (alerts, retries, dead-letter strategy)

Challenges

• Missing/incorrect payload fields in the real world
• Handling retries, duplicates, and partial failures
• Keeping the integration reliable over time

Outcome

• Reduced manual workload / improved data timeliness
• Improved reliability and supportability
• Next improvements (metrics, dashboards, contract tests)